At FreshFirst, your satisfaction is our top priority. We work hard to ensure every product reaches you in the freshest and best possible condition. If something isn’t right, we’re here to help.
1. Can I return a product?
Since most of our items are fresh and perishable, we do not accept physical returns.
However, we offer refunds or replacements in cases where:
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You received a damaged product
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The item arrived spoiled or in poor condition
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You received the wrong item
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The product quality does not match what was promised
2. What should I do if I receive a damaged or wrong product?
Please contact our support team within 24 hours of delivery with:
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Your order number
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A photo of the issue (damaged/wrong/spoiled product)
We’ll review it and arrange a replacement or issue a refund.
3. How do I request a refund or replacement?
You can request help through:
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Customer Support Email (add your email)
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Phone / WhatsApp (add number)
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Contact Form on the website
Our support team responds quickly and ensures a smooth process.
4. When will I receive my refund?
Approved refunds are processed within 2–5 business days, depending on your payment method or bank.
5. Are delivery charges refundable?
Delivery charges are refundable only if:
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The wrong product was delivered
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The product was damaged or spoiled due to our handling
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We fail to deliver your order
6. Can I cancel my order?
Yes, you can cancel your order before it has been packed or dispatched.
Once the order is out for delivery, cancellation may not be possible.
7. Do you offer replacements?
Yes. If your complaint is valid, we will send a replacement free of cost, depending on product availability.
8. What products are not eligible for refund?
Refunds are not provided for:
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Products reported after 24 hours of delivery
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Items damaged due to improper handling by the customer
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Products consumed more than 50%
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Wrong product selection by the customer
