At FreshFirst, we aim to deliver fresh, high-quality products every time. If something goes wrong, we’re committed to resolving it quickly and fairly.
1. When am I eligible for a refund?
You may request a refund if:
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The product arrived damaged
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The product was spoiled or not fresh
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The wrong item was delivered
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The order was not delivered at all
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There was a genuine quality issue
2. How do I request a refund?
Please contact us within 24 hours of delivery with:
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Your order ID
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A brief description of the issue
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A clear photo/video proof if possible
Contact methods:
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Email: (add your email)
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Phone/WhatsApp: (add number)
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Website Contact Form
Our support team will review your request promptly.
3. How long does it take to process a refund?
Once approved, refunds are processed within 2–5 business days.
Processing time may vary depending on your bank or payment provider.
4. How will I receive my refund?
Refunds are issued through the same payment method you used during checkout.
For COD orders, refunds may be issued as:
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Bank transfer
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Wallet credit
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Or as per your preference
5. Are delivery charges refundable?
Delivery charges are refundable only if:
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The product delivered was damaged or spoiled
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We delivered the wrong product
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We failed to deliver your order
6. Situations where refunds are not applicable
Refunds may not be provided if:
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The issue is reported after 24 hours of delivery
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The product has been consumed more than 50%
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The product was damaged due to customer handling
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The customer selected the wrong product by mistake
7. Replacement Option
In many cases, you can choose between:
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A full refund, or
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A free replacement product (subject to availability)
We always try to offer the most convenient solution for you.
