1. What is FreshFirst?
FreshFirst is a platform that delivers fresh dairy, bakery, grocery, and household essentials directly from trusted local makers and producers. We focus on freshness, quality, and honest sourcing.
2. How do you ensure the freshness of your products?
We follow a small-batch production model.
Products are sourced or prepared fresh and dispatched quickly — usually within 24 hours — ensuring maximum freshness with no long storage or preservatives.
3. Are your products free from preservatives?
Yes. Most of our products are preservative-free, made with natural ingredients. If any product requires mild natural stabilizers, it will always be mentioned clearly on the product page.
4. How does delivery work?
We deliver to selected pin codes through our structured delivery network.
Your order is packed safely and delivered fresh on the same day or the next morning, depending on product availability and your location.
5. Do you charge extra for delivery?
Delivery charges may vary based on location, order value, and ongoing offers.
You can check your exact delivery fee during checkout.
6. Can I modify or cancel my order?
Yes, you can request modification or cancellation before your order is dispatched.
Once it is out for delivery, changes may not be possible.
7. What if I receive a damaged or incorrect product?
If you receive a damaged, spoiled, or wrong item, simply contact our support team.
We offer easy replacements or refunds as part of our Freshness Guarantee.
8. Do you support returns?
Perishable items cannot be returned, but we do provide refunds or replacements in case of genuine quality issues.
9. How can I contact customer support?
You can reach us via:
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Email (add your support email)
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Phone number (add your support number)
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Contact form on the website
Our team responds promptly and is always happy to help.
